At Dandelion Colombo , we want you to love what you ordered. If you’re not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 1-3 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Sale items and accessories (e.g. earrings, lingerie, etc.) are non-returnable.
• You must provide proof of purchase (order number or receipt).

2. How to Request a Return

To start a return, please contact us at dandelioncolombo@gmail.com or WhatsApp us at 071 882 3288.

Please include:

• Your order number
• The item(s) you wish to return
• Reason for return

We’ll provide you with the return instructions.

3. Exchange Options

Once your return is received and inspected, you’ll receive:

• A full refund to your original payment method
  OR
• A store credit or exchange, based on your preference

Please allow up to 7 working days for the refund to be processed.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
• We recommend using a trackable service for returns.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We’ll make it right by sending a replacement or issuing a full refund.

6. Need Help?

For any questions regarding your return or refund, reach out to us:

 Email: dandelioncolombo@gmail.com
 Phone/WhatsApp: +94 71 882 3288
 Website:https://dandelioncolombo.com/