At Dandelion, we aim to deliver your orders quickly and safely to your doorstep. Please review our delivery terms below.
1. Delivery Coverage
- We deliver islandwide across Sri Lanka.
- Please ensure your delivery address and contact details are accurate to avoid delays.
2. Delivery Timeframes
- Standard Delivery: 2–4 working days within Colombo and suburbs.
- Outstation Delivery: 3–7 working days depending on the location.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Charges
- Delivery charges vary based on your location and will be calculated at checkout.
- Occasionally, we offer free delivery promotions — follow our social media for updates.
4. Order Processing
- Once your order is placed and payment confirmed, you'll receive an order confirmation email/SMS.
- When your order is dispatched, we'll share a tracking number so you can monitor your shipment.
5. Delays & Issues
While we strive to meet our delivery timelines, unexpected delays may occur due to weather, courier issues, or other unforeseen circumstances. If your order hasn't arrived within the specified timeframe, contact us at info@dandelioncolombo.com or +94 77 706 8928 for assistance.
6. Failed Deliveries
If delivery fails due to incorrect address or unavailability of the recipient, re-delivery charges may apply.