Thank you for shopping with us! We want you to love your outfits. Please read our policy below carefully before initiating a return or exchange.
1. 24-Hour Notice Window
- Strict Time Limit: You must inform us within 24 hours of receiving your parcel if you want to request a return or an exchange.
- Late Requests: Any requests made after the 24-hour mark from delivery will unfortunately not be accepted.
2. Refund Policy (Store Credit Only)
- No Cash Refunds: We do not offer direct cash or bank refunds under any circumstances.
- Store Credit: If your return is approved, the full value of the returned item will be issued as Store Credit.
- Next Purchase: This credit will be saved in our system and automatically deducted from your next order.
3. Exchange Conditions & Sizing
To qualify for an exchange, your item must meet the following strict criteria:
- Perfect Condition: Items must be unworn, unwashed, and undamaged.
- Tags Attached: All original tags must still be securely attached to the clothing.
- Check Size Charts: We always provide detailed size charts for every item. Please review them carefully before ordering to ensure a perfect fit for both of us!
4. Exchange Delivery Fees & Process
- Delivery Fee: You are responsible for paying double the standard delivery fee to cover the cost of the exchange process.
- Our Mistake: If we sent you the wrong size or a faulty item by mistake, we will cover all delivery charges.
- Leftover Balance: If you exchange your item for one of a lower price, the remaining balance will be kept as Store Credit to be used on your next order.
- Timeline: It typically takes 3–5 business days for your new exchange parcel to reach you.
5. How to Pack and Return Your Item
When your exchange parcel arrives, you will do a direct swap with the delivery courier. Please prepare your package ahead of time:
- Pack the item safely in its original or secure packaging.
- Attach a visible label on the package with the following details — To: Dandelion Clothing Store; Address: No. 352, Silva Building, Piliyandala Moratu Road, Suwarapola; Phone: 0777068928.
- Hand over your packed and labeled parcel to the delivery rider as soon as you receive your new exchange item.
Happy shopping lovelies!